Man with Van Harmondsworth Terms and Conditions

These Terms and Conditions set out the agreement between Man with Van Harmondsworth and the customer for the provision of removal, man and van, collection, delivery and associated services. By making a booking, confirming a quotation or allowing our team to start work, you are deemed to have read, understood and accepted these Terms and Conditions in full.

These terms are intended to be fair and transparent and to clarify the responsibilities of both parties. If you do not agree to any part of these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the individual, business or organisation making the booking or on whose behalf a booking is made.

1.2 Services means any removal, man and van, transport, loading, unloading, packing, furniture moving, delivery, collection, storage assistance or related services provided by us.

1.3 Vehicle means any van or other transport operated by us for the purposes of the Services.

1.4 Goods means all items, furniture, boxes, bags and personal effects that we are requested to move, handle, transport or otherwise deal with.

1.5 Contract means the agreement between the customer and Man with Van Harmondsworth comprising these Terms and Conditions, together with any written quotation or confirmed booking details.

1.6 Service area means the primary geographical areas in which we commonly operate, including Harmondsworth and surrounding districts, together with other locations in the United Kingdom as agreed at the time of booking.

2. Service scope and quotation

2.1 Our Services generally include the provision of a vehicle and one or more workers to assist with the removal, transport and delivery of Goods from the agreed collection address to the agreed delivery address.

2.2 Quotations are based on the information supplied by the customer, including but not limited to collection and delivery addresses, access conditions, the nature and quantity of Goods, required number of workers and anticipated loading and unloading times.

2.3 Quotations may be given as an hourly rate, fixed price or a combination of both. Any quotation is valid only for the date or period stated and may be subject to change if the information provided is incomplete or inaccurate, or if the customer requests any variation to the Services.

2.4 We reserve the right to charge additional fees where:

(a) there are delays beyond our reasonable control, for example waiting for keys, lift failures, restricted parking or road closures

(b) the actual volume or weight of Goods exceeds that advised

(c) additional labour or time is required due to difficult access, dismantling or reassembly that was not quoted for

(d) additional journeys or mileage are needed beyond those initially agreed.

2.5 Any estimate of time or duration of the job is given in good faith but is not guaranteed and does not form a condition of the Contract.

3. Booking process

3.1 A booking is made when the customer confirms acceptance of our quotation or clearly instructs us to proceed with the Services, whether in writing or by any other agreed communication method.

3.2 We may request certain details at the time of booking, including full names, addresses, access details, service dates and times, a description of Goods and any special requirements. The customer is responsible for ensuring the accuracy and completeness of all information provided.

3.3 Bookings are subject to availability. We reserve the right to decline or cancel any booking at our discretion. Where we cancel a confirmed booking for reasons within our control, any prepaid amounts will be refunded, and this shall be the full extent of our liability.

3.4 For larger or longer-distance moves, or where substantial resources are required, we may require a written confirmation of the booking and a deposit before the booking is treated as fully confirmed.

4. Payments and charges

4.1 Our charges will be as agreed at the time of booking based on our prevailing rate structure for removal and man and van services in the relevant service area.

4.2 Unless otherwise agreed in writing, payment is due:

(a) for hourly rate jobs, immediately upon completion of the Services on the day

(b) for fixed-price jobs, either in full in advance or partly in advance with the balance due on completion, as specified in the quotation or booking confirmation.

4.3 We accept payment by methods agreed at the time of booking. The customer is responsible for ensuring that funds are available and payment can be made promptly when due.

4.4 If payment is not made when due, we reserve the right to:

(a) cease work and retain Goods on the vehicle or at our premises until full payment is received

(b) charge interest on overdue sums at the statutory rate applicable in England and Wales

(c) recover any reasonable legal or recovery costs incurred in collecting overdue payments.

4.5 All charges are quoted exclusive of any applicable taxes unless clearly stated otherwise. If any taxes or levies become payable in relation to the Services, the customer shall be responsible for them in addition to the quoted price.

5. Cancellations and changes

5.1 If the customer wishes to cancel or reschedule a booking, notification must be given as early as possible.

5.2 We reserve the right to apply the following cancellation charges based on the notice period:

(a) More than 72 hours before the agreed start time: no cancellation fee, and any deposit paid may be refunded or transferred to a new date, subject to availability

(b) Between 24 and 72 hours before the agreed start time: up to 50 percent of the quoted price may be charged

(c) Less than 24 hours before the agreed start time or on arrival: up to 100 percent of the quoted price may be charged.

5.3 Any request by the customer to change the date, time, addresses or scope of the Services will be subject to availability and may result in a revised quotation and additional charges.

5.4 If we are unable to carry out or complete the Services due to factors beyond our reasonable control, including but not limited to severe weather, road closures, breakdowns, accidents, illness, or emergency situations, we will seek to rearrange the booking as soon as reasonably possible. We shall not be liable for any consequential loss or expenses arising from such delays or cancellations.

6. Customer responsibilities

6.1 The customer is responsible for:

(a) Ensuring that there is adequate access and parking at both collection and delivery addresses, including any necessary permits or permissions where applicable

(b) Ensuring that Goods are packed safely and appropriately, unless a packing service has been specifically agreed

(c) Providing accurate information regarding fragile, valuable or unusually heavy or bulky items

(d) Being present, or ensuring an authorised person is present, during loading and unloading to provide instructions and sign any required documents.

6.2 The customer must not ask our team to transport any items that are prohibited, unlawful, hazardous, explosive, flammable, corrosive, perishable beyond reasonable limits, or otherwise unsuitable for carriage.

6.3 The customer must ensure that all Goods have been removed from cupboards, wardrobes and appliances prior to moving unless otherwise agreed, and that all appliances are disconnected, defrosted and drained as needed.

7. Exclusions and limitations of liability

7.1 Man with Van Harmondsworth will take reasonable care in handling and transporting Goods. However, our liability is limited as set out in this section.

7.2 We shall not be liable for any loss or damage to Goods where:

(a) Goods have been packed by the customer or a third party and we have not been responsible for the packing

(b) damage arises from inherent defects, wear and tear, poor construction, or pre-existing damage

(c) damage occurs to fragile or delicate items not adequately protected or disclosed as such

(d) damage or loss arises due to circumstances beyond our reasonable control, including accidents, theft, weather conditions or third-party actions.

7.3 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible, and in any event no later than seven days after completion of the Services. The customer must provide evidence of the alleged loss or damage and cooperate fully with any investigation.

7.4 Our total liability for any claim, whether arising in contract, tort or otherwise, shall not exceed the lower of:

(a) the cost of repairing or replacing the affected item, subject to fair wear and tear and depreciation

(b) the total amount paid or payable for the Services under the relevant Contract.

7.5 We will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of income, loss of business, loss of contracts or loss of opportunity.

7.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability which cannot lawfully be excluded or limited under English law.

8. Access, parking and delays

8.1 The customer must ensure that adequate parking is available for the Vehicle at both the collection and delivery addresses. Any parking charges or penalties incurred as a result of insufficient or restricted parking may be added to the final bill.

8.2 If access at either address is significantly more difficult than indicated at the time of booking, for example due to long carrying distances, stairs, narrow doorways or lack of lift access, we may apply additional charges to reflect the increased time and labour required.

8.3 We are not responsible for delays caused by traffic, roadworks, accidents, adverse weather, waiting for keys or other circumstances beyond our reasonable control. Any additional time incurred due to such delays may be charged at our standard hourly rate.

9. Waste, disposal and environmental regulations

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste or rubbish clearance service unless this has been specifically arranged.

9.2 We will not transport or dispose of household, commercial or construction waste in a manner that breaches relevant legislation. The customer must not request us to dispose of items illegally or in a way that contravenes environmental rules.

9.3 Where we agree to remove items for disposal, any charges will be clearly indicated, and disposal will be carried out only at authorised facilities or by approved methods. Additional fees may apply for certain items, such as mattresses, electrical goods or bulky waste.

9.4 The customer is responsible for confirming in advance if any Goods are to be treated as waste or for disposal. If we discover prohibited waste or materials that cannot be lawfully disposed of as agreed, we may refuse to carry them or may return them to the customer, and any additional costs will be payable by the customer.

10. Insurance

10.1 We maintain appropriate insurance for our vehicles and for our activities as a man and van and removal service provider. Details of our insurance cover can be provided upon request.

10.2 Our insurance is subject to the usual terms, conditions and exclusions of the relevant policy. The customer may wish to arrange additional insurance cover for high-value or particularly fragile items.

11. Complaints and dispute resolution

11.1 We aim to provide a professional and reliable service across our local and wider service area. If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we can seek to resolve the matter.

11.2 Complaints relating to loss or damage to Goods must comply with the time limits for notification set out in clause 7.3.

11.3 We will endeavour to resolve any dispute or complaint amicably. If a dispute cannot be resolved informally, either party may seek to use mediation or other forms of alternative dispute resolution before resorting to court proceedings, where appropriate.

12. Privacy and data

12.1 We collect and process personal information only as necessary to manage bookings, provide Services, handle payments and communicate with customers.

12.2 We will take reasonable steps to keep personal data secure and to comply with applicable data protection laws in the United Kingdom. Personal data will not be sold to third parties.

12.3 By making a booking, the customer consents to the use of their personal information for the purposes of providing the Services, dealing with enquiries, and, where permitted, notifying them of relevant information about our services.

13. Variations to the terms

13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the customer’s booking will apply to that Contract.

13.2 Any variation to these Terms and Conditions requested by the customer must be agreed in writing by us to be valid.

14. Governing law and jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we retain the right to bring proceedings to recover unpaid sums in any other jurisdiction where the customer is domiciled or has assets.

By proceeding with a booking, the customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.