Terms and Conditions for Man With Van Harmondsworth
These Terms and Conditions set out the basis on which Man With Van Harmondsworth provides removal, transport, delivery, collection, and related moving services to customers in the UK. By making a booking, the customer agrees to these terms, whether the service is arranged for a home move, single-item transport, furniture collection, or a similar van-based job. These terms are intended to be clear, fair, and practical, and they apply alongside any written quotation, booking confirmation, or service note supplied before the job begins.
In these terms, references to we, us, or our mean the service provider operating under the Man With Van Harmondsworth name. References to you or the customer mean the person, business, or organisation requesting the service. If more than one person is named on the booking, each of those persons may be responsible for payment and compliance with these terms. The customer must ensure that all information given before the job is accurate, complete, and not misleading.
These terms are designed for general UK service use and should be read carefully before confirming a booking. They cover the booking process, payments, cancellation rules, liability limits, waste-related obligations, and the law that governs any dispute. Nothing in these terms affects any rights you may have under mandatory UK consumer law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
A booking for van and man services in Harmondsworth is only confirmed when we have accepted the request and, where required, received a deposit or other confirmation from the customer. Quoted times, dates, and service descriptions are estimates based on the information provided at the time of booking. We may rely on your instructions regarding the volume of items, access conditions, parking arrangements, stairs, lifting needs, and any special handling requirements. If the actual circumstances differ from what was described, we may adjust the price, duration, number of staff, or vehicle size accordingly.
When placing a booking, the customer must provide all relevant details in good faith, including the collection and delivery addresses, item descriptions, preferred dates, and any access restrictions. You are responsible for ensuring that we can lawfully and safely carry out the service. If a parking permit, loading bay, access code, lift booking, or similar arrangement is needed, it is your responsibility to arrange this in advance unless we have expressly agreed otherwise. Failure to do so may result in waiting charges, aborted service fees, or cancellation of the job.
We reserve the right to decline, suspend, or amend a booking where the requested work is unsafe, unlawful, beyond our reasonable capacity, or materially different from the information originally supplied. This includes, without limitation, items that are excessively heavy, hazardous, contaminated, prohibited for transport, or likely to require specialist equipment. In some cases, Man With Van Harmondsworth may ask for photographs, an updated inventory, or further details before confirming the service. Any acceptance of a booking does not mean we accept responsibility for hidden defects or undisclosed risks.
Payment terms will be stated in the quotation or booking confirmation. Unless agreed otherwise in writing, payment is due on completion of the service and must be made in the currency specified for the job. We may require a deposit, advance payment, or card pre-authorisation to secure the booking, particularly for larger jobs, weekend work, short-notice collections, or services involving substantial waiting time. Any deposit paid is usually non-refundable where a customer cancels outside the permitted cancellation window or provides inaccurate booking information.
Prices may be quoted as a fixed fee or as an estimated charge based on time, distance, labour, vehicle use, congestion, waiting, access difficulty, and any additional services requested. If the job takes longer than expected because of circumstances outside our control, including delays in access, excessive items, incomplete packing, missing keys, or last-minute changes, additional charges may apply. Where a written quote is based on supplied information, it assumes the details are correct and complete. We may revise the quote if there is a material discrepancy between the description given and the actual work required.
Unless stated otherwise, our prices do not include third-party charges such as tolls, parking fees, congestion charges, ferry charges, storage fees, or waste disposal fees. If we incur such costs while performing the service, you agree to reimburse us where they are reasonably necessary and properly evidenced. Late payment may result in further charges, recovery costs, and interest where permitted by law. We may withhold delivery, retention, or completion of any service element until outstanding sums are paid in full, to the extent allowed by applicable law.
Cancellation rules depend on the timing of the cancellation and the nature of the job. If you cancel more than 48 hours before the scheduled service, any deposit may be refunded at our discretion after deducting reasonable administrative costs, unless a different cancellation policy was agreed in writing. If you cancel less than 48 hours before the service, a cancellation fee may apply to reflect the loss of time and resources. If the booking is cancelled on the day of service, or if we arrive and cannot proceed because access is unavailable or the customer is absent, the full or partial service charge may be payable.
We may cancel or reschedule a booking where there are safety concerns, severe weather, vehicle breakdown, staff illness, road closures, or any other event beyond our reasonable control. We will use reasonable efforts to give notice and offer an alternative date where possible. If we cancel for reasons within our control before starting the service, any prepaid amount relating to the cancelled work will normally be refunded, subject to any non-recoverable costs already incurred for your booking. We are not liable for indirect losses arising from a lawful cancellation or rescheduling, except where liability cannot be excluded by law.
Customer cancellations must be made in a clear and timely manner and are only effective once we have acknowledged receipt, unless our booking system or written communication states otherwise. If the job is part-completed and the customer asks us to stop, charges will apply for the work already performed, travel time, waiting, handling, and any non-returnable costs. We may also charge for re-delivery, storage, or rebooking if items must be returned, held, or moved again because the original service could not be completed. Refunds, if due, will be processed within a reasonable period.
Our liability is limited to losses that are a foreseeable result of our breach of contract, negligence, or failure to use reasonable care and skill. We will not be responsible for losses caused by inaccurate information supplied by the customer, poor packing by the customer, hidden structural issues, unattended items, unstable furniture, defective fixtures, or any circumstances outside our control. The customer should remove valuables, cash, documents, jewellery, and irreplaceable items before the service begins unless we have expressly agreed in writing to handle them.
Where we handle goods, the customer must ensure that items are suitably packed, dismantled, protected, and ready for transport unless packing or dismantling has been included in our service scope. We are not responsible for damage caused by inadequate packaging, pre-existing wear and tear, internal movement in transit, or the normal risks associated with loading and unloading unless caused by our proven negligence. Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service, supported by evidence where appropriate.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where liability is permitted to be limited, our total liability for any single event or connected series of events will not exceed the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. Man With Van Harmondsworth does not accept responsibility for indirect, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity.
Waste handling and disposal are subject to UK waste regulations, including the duty to ensure that waste is transferred only to authorised persons and facilities where required. If our service includes disposal, clearance, or removal of unwanted items, you must tell us in advance exactly what is to be removed. We do not accept hazardous, clinical, explosive, toxic, illegal, or otherwise restricted waste unless we have expressly agreed in writing and have the necessary authority and arrangements to handle it. The customer remains responsible for declaring the nature of waste and for ensuring it can lawfully be removed.
Any items described as waste, junk, rubbish, or clearance materials may still be subject to restrictions, charges, or documentation requirements. We may refuse to collect or dispose of anything that is likely to breach environmental law, health and safety requirements, or carrier obligations. If you ask us to remove waste that contains prohibited materials or misdescribed contents, you may be liable for all resulting costs, penalties, recovery expenses, cleaning charges, or enforcement action. We reserve the right to inspect items before removal and to stop work if there is a risk of contamination or illegal disposal.
Where appropriate, the customer agrees to provide accurate information about the waste source and composition, especially where the service involves household clearances, office clearances, garden waste, or mixed loads. If the waste transfer note, receipt, or similar record is required by law or by a receiving facility, the customer must co-operate with any reasonable request for information or signature. We may reject any load that appears to contain unauthorised, unsafe, or undeclared waste. Any such rejection will not reduce the customer’s liability for our time, transport, and associated costs where the rejection results from incorrect or incomplete information.
Customers are responsible for ensuring lawful ownership or authority over all goods and waste presented for collection. By booking the service, you confirm that you have the right to move, deliver, dispose of, or instruct us regarding the items involved. You must also ensure that no item handed to us infringes the rights of any third party or contravenes any court order, tenancy condition, lease restriction, or security arrangement. If there is any doubt about ownership or authority, we may refuse to proceed until the matter is clarified.
We may suspend or terminate the service immediately if a customer behaves abusively, unlawfully, or in a way that makes the work unsafe. This includes threats, obstruction, deliberate misrepresentation, refusal to pay, or failure to provide access as agreed. In such cases, we may invoice for work already completed and for unavoidable costs incurred. We also reserve the right to make reasonable operational decisions regarding route, loading method, vehicle use, and scheduling, provided those decisions are made in good faith and with due regard to safety and practicality.
These terms and any dispute, claim, or matter arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. If any dispute arises, both parties should first try to resolve it in good faith by discussing the issue and reviewing relevant documents, invoices, and records. If a complaint cannot be resolved informally, it may be referred to the appropriate legal forum in accordance with applicable law.
By continuing with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions for Man With Van Harmondsworth. These terms may be updated from time to time to reflect changes in law, operations, or payment practices. The version in force on the date the booking is accepted will normally apply to that booking unless a later change is required by law or agreed in writing. If you do not agree with these terms, you should not proceed with the booking.
We aim to provide a reliable, professional, and compliant service, with clear expectations for both parties. The customer’s cooperation is essential to a smooth booking, safe transport, and lawful handling of goods and waste. Where the service includes lifting, carrying, loading, unloading, or disposal, reasonable care will be used at every stage, but the customer retains responsibility for the accuracy of the booking details, the legality of the items, and the readiness of the premises. These terms form the full agreement between the parties unless replaced or varied in writing.
For the avoidance of doubt, references to Man With Van Harmondsworth cover the service as offered under that trading style, regardless of the specific vehicle or staffing arrangement used on the day. Each booking is subject to availability, safe working conditions, and compliance with the rules set out above. Thank you for choosing our man with van service; we look forward to providing a clear, lawful, and well-managed moving experience.